Frequently Asked Questions

Everything you need to know about your Gully Labs experience.

How long does shipping take for my order?

Most orders are processed within 24-48 hours. Standard domestic shipping typically takes 5-7 business days, while express options are available at checkout.

What is your return and exchange policy?

We offer a 14-day hassle-free return policy. Items must be unworn, in their original packaging, and with all tags attached to qualify for a full refund or exchange.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various 'Buy Now, Pay Later' services like Klarna and Afterpay.

Are your products sustainably made?

Gully Labs is committed to ethical manufacturing. We partner with audited factories and prioritize high-quality, durable materials to reduce fashion waste.

How can I track my package?

Once your order ships, you will receive an email with a tracking link. You can also track your status directly through the 'Order History' section of your account.